Refund policy

 

I want you to be happy with your purchase, so please take a moment to review the information below.

 

If Your Item Arrives With an Issue

If your order arrives damaged, defective, or with a verified fault, please contact me within 48 hours of delivery and send clear photos or videos showing the issue.

I’ll review the situation and, if the issue is confirmed, I’ll provide an appropriate resolution, which may include a replacement or store credit.

Please keep in mind that minor variations, small scratches, or slight imperfections can naturally occur during the handmade or production process. These minor imperfections are not considered defects and are not eligible for a return or refund.

 

A Final Note

I personally care about the quality of every piece I create and will always do my best to fairly review any genuine issue with your order.

If you have any questions about your purchase or need help with a product issue, please reach out to me as soon as possible and include any relevant photos or videos within the timeframe mentioned above.

By placing an order with Lunar Crafts, you acknowledge and agree to this policy.